Brokers Association. He has written and spoken widely and is the author of the audiocassette program, New Techniques for Motivation and Discipline (Dible, 1983). He holds a bachelors degree in communications from Fordham University and a masters degree in administration from West Chester University. He has also taught management classes for several universities and training organizations, including Penn State University, Boston University, Texas Tech University, AMA International, INC Seminars, and others. John is a Certified Management Consultant.

Leslie Reisner is a professional lecturer and clinical psychologist in private practice in Los Angeles and Newport Beach, California. Leslie received her BS degree in human development from Cornell University, her MS degree in experimental psychology from Villanova University, and both her MA degree and doctorate degree in clinical psychology from Hofstra University. She received her clinical training at the Institute for Rational-Emotive Behavior Therapy (REBT) in New York City, under the direct supervision of Dr. Albert Ellis, the founder of REBT.

Leslie is one of the West Coasts leading experts in REBT, a form of brief cognitive-behavioral psychotherapy that focuses on the present behaviors that can sabotage a fuller experience of life. Instead of focusing on what cant be changed (the past), Leslie teaches effective, present-day strategies to problem solving, relating to others, and personal self-enhancement. She has lectured and leads numerous workshops nationwide on stress management, increasing motivation, overcoming compulsive eating and addictive disorders, assertiveness training, improving relationships, and many other topics at law firms, hospitals, universities, professional conventions, and various professional groups.

Francisco Frank Ribeiro is a principal in Booz Allen Hamiltons Organizational & Change Leadership practice focusing on the communications and technology industries. He specializes in business strategy and the transformation of technology-driven companies from product to customer-centric organizations. His expertise lies in the areas of strategic transformations, growth strategies, and high-performance organizational design to help global communications and technology companies sustain growth and profitability. Frank has coauthored articles focusing on new operating models and services/solutions-focused strategies for telecommunications and technology-driven companies.

Prior to joining Booz Allen Hamilton, Frank was an experienced executive in the telecommunications industry. He held leadership roles in the areas of engineering, product development and management, and strategic planning. He holds an MBA from the Stern School of Business at New York University and a BS degree in engineering from the New Jersey Institute of Technology.

Joe Santana is a director with Siemens Business Services. He is also coauthor of Manage I.T., a book that taps into his technology and professional services management experience to provide IT managers with those competencies needed to succeed in the highly competitive twenty-first century. In addition to his years of experience designing and executing learning and development solutions, Joe has extensive personal experience as a manager and executive working for and servicing Fortune 1000 clients. For 15 years of his career, Joe served as an enterprise executive in the fast-paced, zero-tolerance for error, global financial services arena where he launched and managed highly profitable projects. In all of his roles, his key area of success has been in the transformation of nonprofitable service organizations or poorly organized in-house departments into business-aligned, revenue-driving operations that run like a well-managed professional services business. Joe is a highly sought-after media commentator and speaker whose views are well known to readers of various publications including Fortune, Computerworld, and the Outsourcing Journal, as well as other media channels including radio and television. For more about Joe, visit him on the web at www.joesantana.com.

Robert H. Schwartz is the managing principal and chief executive officer of the firm of Raymond & Prokop, P.C., with offices in Southfield,

Grand Rapids, and Sault Ste. Marie, Michigan. He has extensive experience in business planning, mergers, and acquisitions. He also has considerable experience assisting physicians, hospitals, and nursing homes in the health care regulatory areas, including reimbursement, fraud and abuse, and hospital-physician relations, among others. He is also involved with matters concerning international practice with a particular emphasis on Mexico, Latin America, and Canada.

He received his Bachelor of Arts and Juris Doctor from Wayne State University. He is a member of the Health Law Section of the American Bar Association and Michigan Bar Association, the American Health Lawyers Association, and the Business Law Section of the American Bar Association. Schwartz has also authored a number of articles for various publications, is a frequent lecturer on topics relating to health care, and has been interviewed on many occasions by Detroit area media agencies. Mr. Schwartz lives in Southeast Michigan with his wife and two daughters.

Bryan J. Wick is a founding partner of Wick Phillips, LLP, a Dallas, Texas, based law firm focused on providing its clients with innovative solutions to a wide variety of commercial disputes. Bryan has a national practice and has prosecuted and defended numerous complex commercial disputes in federal and state courts throughout the United States and the United States Virgin Islands. Additionally, Bryan has significant experience representing debtors and creditors in bankruptcy proceedings.

Bryan graduated from the University of Pennsylvania with a BA in international relations and a minor in economics and then received a Juris Doctorate from Washington University School of Law in St. Louis, Missouri. Bryan has worked for two U.S. Magistrate Judges and one U.S. District Court Judge and is currently licensed to practice law in Texas, New York, and the U.S. Virgin Islands. Bryan was also selected as one of the Best Lawyers Under 40 by DMagazine.