The completion of this book has left me with the challenge of expressing my gratitude for the acts of encouragement and support offered by so many people. My indebtedness goes far beyond a thank you. To those who contributed, directly or otherwise, I offer my deepest appreciation. The following individuals are deserving of a special thank you.
Les Hewitt: My mentor who said, You need to write a book, and then inspired me to follow through on his idea. Thank you for your undying confidence and support. We just did it!
Shauna Dobrowolski: My executive assistant for over four years-what an outstanding woman. Shauna is the epitome of the human side of business. Her positive attitude is the envy of her peers, and her unwavering support, dedication and enthusiasm formed the cornerstone of this project.
Rod Chapman: My editor who used more red ink than a tax auditor while assuring me it was in the interest of, stylistic consistency, parallel construction, and a clean manuscript. We are still talking!
Gary Lundgren: His awesome cartoons relate to us all. Thanks for Bernie. Special Acknowledgments:
Trish Matthews Michael Fisher
Anne Milette David Chilton
Wendy Perry Ron Cuthbertson
Armchair Critics Past and Present Customers
Lynn, Stephen, and Michael TIM BREITHAUPT is the founder of Spectrum Training Solutions, Inc., which offers training in sales, leadership skills, and sales negotiation. He is an accomplished keynote speaker and has trained sales professionals from many Fortune 500 companies. He lives in Calgary, Alberta, Canada.
;ai hi;1 шл 1И1ы1 цдд
Now I know what its like to give birth, at least in the conceptual sense. Although the gestation period of this book was longer than childbirth, its development parallels the emotions and activities of an expectant mother: mood swings, impatience, anxiety, cravings, anticipation, check-ups, having to choose a name, and the frustration of several missed due dates.
I spent months organizing my thoughts before finally putting ideas on paper and into my tape recorder. When I saw the Table of Contents and the Introduction taking shape, it was like feeling the first kick. I was filled with excitement and an overwhelming sense of trepidation. This could have been my first bout of morning sickness-at least it felt that way. I would wake up thinking, What did I get myself into? Can I really write a book that salespeople will actually read?
It appears weve done that. I say we because this delivery is the result of a synergistic effort by many individuals. The birth of anything is rarely a solo performance.
10 Steps to Sales Success represents my deepest belief that selling is fun. Selling is one of the most challenging yet rewarding careers in our society. Sales entrepreneurs are emerging as one of the most sophisticated and important players in the business arena. A sales career offers no end of promise, and the excitement of endless possibilities. Selling is a springboard to the fulfilment of all your goals and aspirations. Its my hope that this book will help you and others discover (or perhaps rediscover) the joys of professional selling, and that it will empower you to truly aspire to new levels of success. Life validates that success is a matter of choice, not chance. Enjoy.
JMJ Hi8H 1мллл1Н1Ы1Д
Introduction-Why This Book?
As a professional sales trainer, I have discovered a very important aspect of adult learning: people love simplicity. The simpler the better. I wrote this book with that goal in mind; to reveal the simplicity of selling. Selling is simple. Simple is fun. That is why the KISS principle (Keep It Simple Salespeople) prevails. This book offers an approach that strips away the perceived complexities of selling and discusses selling in its purest form: a dialogue between two human beings.
The required skills of an effective sales professional have become increasingly sophisticated. Todays customers are looking for a whole range of products and services to meet their business and personal needs. Customers have become immune to traditional sales techniques. Technological changes, sales automation, deregulation, and the global economy have blurred many product distinctions, at the same time stimulating a highly competitive selling environment. Nowadays, product and price alone will not sustain a competitive edge. We have seen the demise of the obvious product solution. Your product on its own will no longer stimulate a sale. Your customers can buy virtually the same product at the same price elsewhere, so why should they buy from you? Customers appreciate a salesperson with empathy-the ability to develop a total solution versus simply presenting a product. They also appreciate the efficiency of new technologies, high tech, but still want the warmth of the human aspect, high touch.
Sales productivity often gets sabotaged by the mechanics of selling. Unfortunately in many cases, selling becomes more of a strategic engagement with the enemy rather than a conversation with a potential ally to your business.
You are about to learn powerful proven techniques of professional selling. As you master the techniques revealed in this book, you too will experience new levels of productivity. Expect your close ratio (successful sales to number of sales calls) to double. No longer will you have to worry about missing your monthly or quarterly sales targets.
If you are like me, the visual aspect represents an important part of adult learning. Research suggests that most of the information stored in peoples minds enters through their eyes. If your words conflict with your actions, a listener will believe the actions. I have taken my 25 years of practical sales experience and designed a visual representation of what the entire sales process looks like. I am not aware of any other book that presents the entire selling process in visual form.
I write this book with the intent to share my accumulated knowledge and experience, perhaps making your life a little easier. Early in my career I discovered I had a propensity for sales. After graduation from the University of Toronto in 1977, I pursued my love of sales with corporations such as J.M. Schneider, Inc. and Gulf Resources. I then spent eight years in the computer industry with Control Data Corporation, five of them as sales manager.
In 1991, I left the arena to found my own training company, Spectrum Training Solutions Inc. Since then, I have worked with national and international companies and trained thousands of corporate professionals. I describe my style of facilitation as enter train ment, because I believe humor contributes significantly to adult learning and retention. I invite you to visit our site at www.spectrain.com.
This book introduces you to a tool I use in all of our sales seminars: the Sequential Model of Professional Selling. The Sequential Model has been designed to foster confidence and success through its simplicity while revealing the common denominators of each sales call. Experience has shown that a certain degree of consistency-a common currency-exists throughout every sales call.
This model presents an uncomplicated approach to selling by delivering the core competencies of the entire sales process. The strength of this model lies in the fact that its design and development were guided by input from several resources including my years of on-the-street selling, input from customers, feedback from thousands of sales professionals attending our seminars, and interviews with hundreds of customers. I still sell. Like you, Im out there every day dealing with the challenges, the frustrations, and the joys of professional selling.
Although each sales call is situational, a logical, sequential series of actions greatly increase the chances of making a sale. This selling process involves the ten steps introduced in Chapter 1. Steps 1 and 2 are important preparatory activities, Steps 3 through 10 are related to interpersonal skills and specific selling skills. All ten steps are discussed in detail throughout the chapters.
[ 1 ] 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71