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Reality on Project Support


Everything being said, I dont think I can provide enough emphasis on the political side of project management. Projects fail for all the reasons Ive cited, but they also fail because of poor, or no, management support, competing management philosophies, personal career agendas, and lots of other related reasons that you may have seen, overheard from fellow colleagues, or even personally struggled through. Where are the tools to build project support? Glossy communications just arent enough. You need to run a project like a political campaign with lots of behind the scenes negotiations and arm twisting to ensure that the metrics by which success will be determined are achieved.

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Lessons Learned

The following are some valuable lessons regarding support of methodology:

Be aware that outsourcing your methodology support to outsiders costs money.

Ensure that the organization provides yearly financial support in their budgets for the project office that supports the methodology, improvements, new tools, and so on.

Ensure that any SLA for a vendor is approved and signed before anything goes live.

Ensure that all project templates are available online and that they work properly. 1кШиШ=1 11иллл1М1Ы1Д



Questions

1. Why do we talk about support for a project methodology? Is support really necessary?

2. Who owns a project methodology in an organization? Is it the project office, the program office, an external vendor, or the users? Explain.

3. Name at least three areas of support that likely would be needed when supporting a project framework in an organization?

4. Do you agree that different levels of support are needed in an organization to tend to the overall methodology? (Is it a fixed dedicated team or managed ad hoc?)

5. Who maintains the methodology after implementation?

6. Describe how you, as the newly appointed manager, would begin to address the support of an

enterprisewide project management methodology. You have to present a plan of action to ensure that the company project managers have a reliable framework. Looking at the files, you notice that two vendors who currently provide limited online support deployed the project methodology. Various people in your company review project templates intermittently, and users have stated that the templates dont always work.




Answers

1 After a project management methodology has been established in a company, it needs to receive proper support and maintenance. This involves ensuring constant monitoring of the entire framework ecosystem, which includes the project methodology, templates, processes, information systems, resources, and facilities.

2. The project management office must own the project methodology. A centralized body in the company must be accountable for managing the methodology. Any problems encountered can be efficiently resolved and communicated to project managers. There are then also those organizations that dislike PMOs and consider them as a non-billable function and therefore considered overhead.



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