Raise a project risk if the issue is also likely to impact the project in the future. Assign issue actions to attempt to resolve the issue.

Implement Issue Actions

This process involves the implementation of all actions assigned by the project review group and includes: Scheduling each action for completion. Implementing each action scheduled. Reviewing the success of each action completed. Communicating the success of each action completed.

Issue Roles and Responsibilities

Define the roles and responsibilities for all resources (both within and external to the project) involved with the identification, review, and resolution of issues in the project. There are three primary roles when working with project issues. They are:

Issue originator. The issue originator initially identifies the issue and formally communicates the issue to the project manager. The issue originator is formally responsible for:

Identification of project issues.

Documenting the issue, using the issue log.

Notifying the project manager of the new issue.

Project manager. After the project manager receives, records, monitors, and controls the progress of all issues in a project, he or she is responsible for:

Receiving all issues raised by the person identifying the issue(s) and determining that they are relevant to the project.

Recording all issues deemed appropriate to the project in the issue register.

Prioritizing all issues in the issue register and initiating the project review group meeting.

Reporting and communicating all decisions made by the project review group.

Monitoring the progress of all issue resolution actions assigned.

Project steering group. The project steering group determines the issue status and assigns issue resolution actions where appropriate. The steering group is responsible for:

Regular reviews of all issues recorded in the issue log.

Identifying issues that require change requests and/or project risks to be raised.

Assessment of the status of issues listed in the issue log.

The closure of issues that have no outstanding actions and are no longer impacting the project.

Issue Log

The issue log is the main log in which all issues are registered and tracked through to resolution. See the accompanying CD-ROM for the issue log template.

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